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January 3, 2013Click on a question below to learn more.
What if I already use an ACH service for my giving?
What if my online banking allows me to automatically send checks to the parish?
Why is the parish deciding to use online giving?
Is online giving easy?
How do I get started with online giving?
Will I still receive monthly envelopes?
What if I have questions about my online giving account?
What if I forgot my login or password?
Can I give using credit cards?
How will I be able to balance and track my giving?
How are contributions automatically deducted from an account?
When will my contribution be deducted from my account?
Can I contribute different amounts to different offerings?
Can gifts be withdrawn at different times?
Can I use different accounts for different contributions?
Will I be able to make changes regarding gifts or financial information?
What if I want to no longer use online giving?
Can I give to Fruitful Harvest using this online giving service?
What if I already use an ACH service for my giving?
Parishioners who currently use ACH for their giving may continue to use the same system they have or may chose to cancel that automatic withdraw and use online giving. If a parishioner wishes to cancel their ACH, they must contact the parish office to do so. In order to keep everything consistent, the parish will no longer offer old ACH processes, but instead encourage parishioners to use online giving if they are giving automatically for the first time. Return to top
What if my online banking allows me to automatically send checks to the parish?
Many online banking services allow checks to be processed by a user online and then sent to the organization the funds are for. This service may work well for many bill paying needs and can still be accepted for parish offertories; however, when receiving these checks it often times does not state the type of gift, what it is meant for, or sometimes even who the parishioner is that is sending the funds. Online giving allows the same fast giving process for users while making it easier for the parish to track where the funds go and from whom they came. Return to top
Why is the parish deciding to use online giving?
With advancing technologies many parishes and charities offer individuals and families a way to give online with credit cards or an automatic withdrawal from a bank account. The parish has decided to also offer this option for families whether for weekly giving, second collections or ministry registrations. The use of this service is totally optional for those interested. Families may still utilize their envelopes or keep a current ACH account with the parish if they still chose. Return to top
Is online giving easy?
Utilizing technology and new resources will vary for each person. The service's user friendliness compared higher to other services during the parish's research. In addition most users who have made online purchases at retail sites or who already do online banking will find online giving to be just as or even more easy to utilize and maintain. Return to top
How do I get started with online giving?
Simply visit www.ZionsvilleCatholic.com/giving and select the online giving button to get started. From there you will easily set up a personal account that you may access whenever you would like. Return to top
If I use online giving, will I still receive monthly envelopes?
In order to save on resources and costs, monthly envelope supplies will no longer be sent to families who have set up an online giving account. As a reminder for second collections and other feast day giving opportunities, a monthly e-mail will be sent to all parishioners utilizing online giving so that they may be informed and chose to log in and make any changes to their giving. Therefore, whether receiving envelopes or using online giving, parishioners will still receive that monthly reminder either in their mailbox or inbox. Return to top
What if I have questions about my online giving account?
The system offers many helpful tips for first time account users. If a parishioner should need assistance, there is also a helpline number for parishioners to call for help with their account. Return to top
What if I forgot my login or password?
When logging into the online giving system, look below the box where users type their login and passwords. There will be two options to click for forgotten usernames or passwords. Return to top
Can I give using credit cards?
Yes. Credit card options for online giving are available for MasterCard, VISA and Discover card users. Credit cards are simply an option. Users can chose direct withdraws from bank accounts instead or in addition to their credit card options. It's a simple as matching a gift to the card or account you would like it to come from. Return to top
How will I be able to balance and track my online giving?
The system will provide users with an email notification prior to a contribution date as well as a confirmation that a gift was processed. These will help remind users to record those transactions in any account balance book or financial records. Electronic transactions will also appear in bank and credit card statements. Plus, users may log into their online giving account and click to receive a report of their giving record. Return to top
How are contributions automatically deducted from my account?
When an account is created, the user may enter the credit card and/or band account information that they wish to have available to give funds from. The user then determines the gift amount to come from that account for a specified donation (e.g. weekly giving, Seminarian Appeal, etc ...) and the funds are then automatically transferred on the contribution dates from the user's account to the church's account. Return to top
When will my contribution be deducted from my account?
Online giving provides users the option to determine when their gift is taken from their account. Therefore, if a user would like their "weekly giving" to be given monthly, they may select that under their weekly giving category. An email notification will be sent to the user prior to the contribution as well as a second email confirming when the gift was processed. Return to top
Can I contribute different amounts to different offerings?
Can they be withdrawn at different times?
Can I use different accounts for different contributions?
Yes, yes, and yes! the system allows all these options for users to select. After setting up an account and adding bank or credit card information, the user than selects each gift opportunity individually and selects how much to give for that offering, how often to give and at what time (if the gift is reoccurring) and from what account the gift should come from. Therefore, you can give your weekly gift on the second and fourth week of each month and then chose to give to the building fund twice a year from another account. It's all up to the user. Return to top
Will I be able to make changes to gifts or financial institution settings?
With online giving, each parishioner family has the ability to setup their own personal account and make adjustments as needed. Changes in the amount of a gift, its frequency, or the account which it comes may all be done at anytime where a secure Internet connection is available. Return to top
What if I want to no longer use online giving?
If a user chooses to no longer utilize online giving, they may simply log into their account and delete their credit card and/or band account information along with any donation dates they would like to not give to through an online service. Contributions will then stop immediately.
It is important for the user to then contact the parish office to inform staff that they would like to receive monthly envelopes since they are no longer planning on using online giving. Return to top
Can I give to Fruitful Harvest using this online service?
The Diocese of Lafayette-in-Indiana already utilizes an online gift service for processing gifts to Fruitful Harvest. If you wish to fulfill gifts to Fruitful Harvest using an online service we encourage you to submit your gift using their system at www.dol-in.org. Return to top